GUEST SERVICE COORDINATOR / PART-TIME
Spark Salon Guest Service Coordinators help create a lasting, positive impact by assisting our guests with any and every type of situation while working in a fast-paced environment.
Under direct supervision, answers salon phone calls, manages the salon computer appointment systems, guest records and salon traffic flow. The Guest Coordinator assists with the promotion of the Spark Salon business.
Use your skills, experience & talents to be part of something BEAUTIFUL!
As a Guest Coordinator you will perform the following essential functions…
Acknowledge all customers within 30 seconds of entering the Salon and offers friendly, prompt, and courteous service.
Inform customers of current promotions and provides knowledgeable, professional product recommendations to guests.
Suggest upgrade - on services when booking appointment.
Adhere to and practices corporate clientele and preferred customer programs and productivity goals.
Handle sales, refunds and exchanges courteously by ensuring that the correct price, tax and/or discount are applied correctly.
Resolve customer complaints promptly and successfully by investigating problems, developing solutions and implementing them.
Complete all paperwork in a timely, consistent and accurate manner.
Adhere to all Spark Salon customer service policies.
Experience we are looking for…
High school diploma, no relevant work experience or equivalent combination of education and relevant work experience.
Demonstrates significant competency in sales, products and service.
Developed communication skills.
Ability to troubleshoot.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships.